What our customers say


"BVA selected Premier Lifts as our lift contractor based on my previous experience of using Premier Lifts on another site I maintained. When BVA put the lift contract out to tender Premier Lifts were extremely competitive on price and provided numerous glowing references from satisfied customers.
The biggest issue with our previous lift contractor was communication. From the very outset Premier Lifts showed excellent customer relations and I’ve never had to chase them for an update.

In 2013 Premier Lifts replaced our control unit in the lift. I was very impressed with the way we were kept updated on the progress of the job and everything was completed to a high standard and most crucially on time.

I’d strongly recommend Premier Lifts as they are very easy to deal with and care about the customer. From communication via telephone or email to liaising with the engineers on site, Premier Lifts are a pleasure to work with.

Without a doubt Premier Lifts provide outstanding value for money, be it routine maintenance or repair work."

Darren Fahy
BVA


"We have had our lift maintained by Premiere since 1999 and find the service both comprehensive and undisruptive.
Given the fact that our lift is older than the dead sea scrolls(!), Premier seem able to source replacement parts very well.
We had an entrapment recently that was dealt with swiftly by their engineers who were thorough and helpful in explaining what went wrong and how they were going to fix the problem."

 

Peter Crowley
Leukaemia & Lymphoma Research


“Premier Lifts have provided their services for the Building and Technical Services department of the London Borough of Tower Hamlets for over 10 years, during this time there have been several changes within the Boroughs management structure which Premier has adapted to.

 The range of properties we provide our services to are very diverse, we have found all the staff at Premier to be very willing and able to arrange appointments and meet the demands of our clients.

 The response from Premier for any issues is always positive, call outs are dealt with promptly and their reporting procedure advances our aim to reduce paper work by using electronic methods, we have recently introduced an online billing procedure which Premier has merged with their procedures.”

 

Frank West

Technical Services

London Borough of Tower Hamlets 


“Premier Lifts have managed our mobility Facilities since December 2007.

At all times I have found the engineers to be courteous & helpful, clean & efficient during maintenance visits.

On the rare occasion when we have had to call for a  breakdown visit the response times have been excellent.

The access facilities at the training ground are very important, Premier Lifts have ensured a continuity of tailor-made service maintenance.”

 

Sean O’Connor

Training Ground Facilities

Arsenal FC


“Premier Lifts have been servicing our lift for the past 4 years, providing us with a high level of service and responding quickly and positively to our requirements.

The service we receive as part of our maintenance contract is highly professional, from the office staff through to the engineers who visit our site. I would have no hesitation in recommending Premier Lifts, and look forward to them being our preferred Lift Maintenance company for many years to come”.

 
Marie Lambert
Office Administrator
JF Hillebrand UK




 
 
 
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