Premier Lifts have been looking after the Metropolitan Housing Trust lift portfolio since 1993. These are all in residential six, eight and 10 storey buildings and total some 70 installations.

The Trust's maintenance quality manager Charlie Brown: "We used to have the lifts maintained by the original manufacturers. This amounted to a series of one-off arrangements with a number of suppliers. The net effect was that we were not a significant customer for any of them, resulting in an appalling service and a series of unreliable lifts in need of major works.

"We had 35 lifts at the time spread across north and south London and we wanted to pull them together under one contract to create a volume of work which would be significant for one contractor. Three independent and three national companies tendered.

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"We used to have lifts out of service for days at a time but since Premier Lifts took over, they have always had them back up and running within half a day.

"We have had a much more reliable service than we ever had before and the fact that we have renewed their annual contract for the tenth time this year, speaks for itself.

"Under the new arrangement we set aside a sinking fund for replacement of key components which is jointly managed with Premier Lifts. This provides a safety net for budgeting purposes and allows us to set a service charge for our residents. We feel that we get value for money and our residents are not faced with fluctuating charges".

Premier Lifts can offer you a personal service which is just not possible from the larger suppliers. You will have regular contact with the same engineer, allowing a rapport to develop, quicker problem-solving and an on-going understanding of your needs.

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Des Seal,
Buildings Facility Manager

Engineer at work