Case Study – London Borough of Tower Hamlets - Facilities

Maintenance, Repairs & Emergency Call Outs

During our seven year contract with Tower Hamlets Homes, regular monthly meetings are held to discuss and resolve any issues with the portfolio. In 2009 during one of the meetings the client informed us that due to the economic climate their budget had been reduced and they were looking for some cost savings.

To achieve this we agreed to reduce periodic maintenance from 12 visits (as per the contract terms) to 10 visits for the rest of the financial year. We also planned to monitor the break down level of the lifts to ensure the reduced maintenance did not have an adverse effect on the performance.

We have applied these criteria to all our maintenance contracts, when the annual review for each contract is due we advise the client of the performance data for their units and advise accordingly.

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